CRM
Analyze and segment your customers
Centralize guest data, analyze booking patterns, and automatically identify the right segments for targeted email campaigns and sales offers.
Automate communication, increase direct bookings
One platform, triple power
Smartconnect includes three must-have features to connect with guests, build guest loyalty and increase direct bookings
- Email marketing automation
Create and send personalized messages
Automatically suggests communications, newsletters, and sales offers tailored to each guest and at each stage of their stay, from check-in to check-out.
- Upselling and cross-selling
Sell additional services and experiences
Get a web page where you can showcase your own or external partners' extra services and promote them to guests with personalized emails and WhatsApp to sell more, the easy way.
Are you experiencing these issues?
You don't need expensive or complicated solutions to solve these problems: with Smartconnect, you can do it all automatically and enjoy the results with total ease.
OTA commissions cut into your profits
With Smartconnect, you build long-term relationships with your guests, drive direct bookings and reduce your costs by as much as 20 percent.
You don't have time or budget for marketing
Smartconnect automatically creates customized newsletters and offers to increase sales and support occupancy.
Guests are unfamiliar with your services
Smartconnect segments your guests to create personalized messages and capture their attention at all stages of their stay.
What you get with Smartconnect
Here are the benefits that are most valued by Smartconnect users
Reduce OTA commissions
Increase direct bookings and reduce your costs by up to 20 percent with newsletters and personalized offers
Increase revenue per customer
Anticipate customer needs and drive sales with timely, personalized communication
Engage your guests
Offering a personalized guest experience helps you increase satisfaction and loyalty
Find answers to your questions
Here is a collection of the most frequently asked questions we get from hosts about Smartconnect
Smartconnect is the most comprehensive platform for hospitality businesses looking to improve customer relationships, increase direct bookings, and boost revenue through personalized email marketing campaigns and upselling offers.
Smartconnect is designed for hotel, agritourism, resort and property managers who want to:
- Reduce their reliance on Online Travel Agencies (OTAs) and pay fewer commissions.
- Increase direct bookings and implement targeted email marketing campaigns to drive sales and support occupancy during slow periods.
- Simplify and enhance the sale of additional services throughout the guest’s stay, increasing revenue per guest.
- Improve the overall guest experience by responding to their needs in a personalized way, boosting satisfaction and loyalty.
Unlike other hotel software, Smartconnect automates the creation of both informational and promotional newsletters, selecting the right audience for each message to maximize success.
The software handles all the heavy lifting, while hotel operators maintain full control over all activities, with the ability to modify and schedule suggested communications.
Additionally, Smartconnect helps increase revenue from selling extra services and experiences. It allows you to create a personalized web page to share service offerings with guests before they arrive and throughout their stay, sending targeted and personalized communications via email and WhatsApp.
Yes, Smartconnect integrates with many popular management software solutions to automatically import guest data and booking habits, enabling the creation of targeted segments for personalized communication.
Many hoteliers overlook the potential extra services they could offer with minimal effort. Smartconnect helps you build an offering tailored to the characteristics of your property, allowing you to sell not only internal extra services but also experiences and services from external providers, without needing to establish agreements with them.
Moreover, Smartconnect is perfect if you want to enhance your guests’ overall experience, as it centralizes guest and booking data and automatically suggests the right segments for marketing actions.
In today’s world, where the search for unique travel experiences and the desire for personalization drive most consumer choices, Smartconnect enables you to recognize and promptly respond to your guests' needs, enhancing satisfaction and loyalty.
The benefits of adopting Smartconnect extend beyond guest experience: according to a study by Harvard Business School, increasing customer retention rates by just 5% can boost profits by over 25%.
Smartconnect helps you achieve this not only by making your marketing communications more effective, but also by increasing direct bookings and reducing reliance on OTAs.