Are your guests satisfied? Here are the rules for creating the perfect satisfaction survey
Asking your guests for feedback on their stay is not enough: you need a satisfaction questionnaire to get measurable data. Follow our tips to create it or download the template!
Tips for hoteliers who want to successfully train their staff
Training your employees is crucial to increasing their satisfaction and growing your business. In this article we explain how to do it effectively.
Do you want to increase RevPAR? Make your employees happy!
When people feel appreciated and fulfilled they work better and with more energy: follow our three tips to get happy employees, spoiled customers and +31% productivity.
How to attract and retain talent in your lodging establishment to avert a staffing crisis
Despite positive travel forecasts for 2024, the recovery of tourism is threatened by the now chronic shortage of staff in accommodation facilities. Find out how to address the problem!
7 initiatives to plan for 2024 in your hospitality business (and increase revenue)
In this article, we share 7 actions you can take to effectively plan for 2024 and achieve your revenue goals
To disintermediate or not to disintermediate, that is the question
It might have seemed like an outdated topic, but disintermediation is still an evergreen in the tourism industry. Here's an overview of the situation and a few small tips to help your facility perform better.
Everything you need to know about hotel benchmarking
In this article, we discuss hotel benchmarking and why it is important for your revenue management strategy.
5 Things I Learned From My Mistakes Managing Properties in London and Los Angeles
I want to share these important lessons as succinctly as possible. Hopefully you can learn from me without having to make the same mistakes yourself!
