51 steps to optimize your listing on Booking
The essential checklist for increasing bookings on the world's most popular portal.
How to conduct an advanced competitor analysis
A resource to study competitors in your vicinity and better understand how to increase your revenue.
Successful check-in and check-out
35 steps to deliver a top-notch check-in and check-out experience (CHECKLIST).
How to make your front desk more efficient (and profitable)
Organize your front desk to improve the guest experience and increase your revenue (CHECKLIST).
Turn your front desk into an Upselling engine
How to master upselling at the reception desk and increase satisfaction and revenue (CHECKLIST)
Guide to writing a business plan
Step-by-step instructions and Excel file to write your first business plan
Hotel market segmentation: a practical guide to start from scratch
Instructions and practical examples for market segmentation in hotels, B&Bs, resorts and vacation rentals.
How to create the perfect guest questionnaire
The right questions to gather valuable data and increase guest satisfaction (and your revenue).
50 steps to boost your hospitality business’ revenue
OTAs, upselling, partnerships and more: everything you need to know to grow and beat the competition.